Customer Support

 

CONTACT INFORMATION

Address: 1306 W Alturas, Boise, ID 83702

Phone: (208) 947-0017

Email: info@joyride-cycles.com

 

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or issue a refund. Please read the "Returns" section below for more information.

 

SHIPPING (Continental U.S.)

Orders under $50

FREE Shipping on orders over $50

Note: Orders usually ship within two business day of being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Sorry, but we do not ship outside of the Continental U.S.

 

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

 

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to view your transaction information.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to provide services, but may not use this information for other purposes.

 

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

 

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to retail store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, e.g. custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

 

PRICES AND INFORMATION

We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer online. We appreciate your understanding should any of the prices or other information provided be incorrect and apologize for any inconvenience. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!